Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Westbury | GPhC No. 9012511 | Last Updated: July 2026

Pharmacy Weight Loss Westbury is a GPhC registered online pharmacy weight loss clinic. We are committed to protecting your personal data and handling it responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains how we collect, use, and protect your information.

1. Who We Are

Pharmacy Weight Loss Westbury is the data controller for the personal information you provide to us. We are registered with the General Pharmaceutical Council (GPhC No. 9012511) and operate as an online pharmacy serving patients in Westbury and across the UK.

2. Data We Collect

To provide safe and effective pharmacy services, we may collect the following information:

Personal details: Name, date of birth, gender, address, and contact information
Health information: Medical history, current medications, weight, BMI, and other health data relevant to your treatment
Payment details: Billing information processed securely through our payment provider
Technical data: IP address, browser type, and website usage information collected via cookies
Communications: Records of any messages, emails, or enquiries you send to us

3. How We Use Your Data

We use your personal and health data for the following purposes:

To assess your suitability for weight loss treatments and provide clinical consultations
To dispense and deliver medications safely, with a typical delivery time of 1 working day once approved by our pharmacist
To maintain accurate patient records as required by our GPhC registration obligations
To communicate with you regarding your treatment, orders, and any follow-up care
To process payments and manage your account
To comply with our legal and regulatory obligations

Our legal basis for processing health data is Article 9(2)(h) of UK GDPR, which permits processing for the purposes of preventive or occupational medicine and the provision of health care. General personal data is processed under legitimate interests and contractual necessity.

4. Cookies

Our website uses cookies to improve your browsing experience and help us understand how our site is used. Cookies are small text files stored on your device. We use:

Essential cookies: Required for the website to function correctly
Analytics cookies: To understand how visitors use our site, helping us improve our services
Functional cookies: To remember your preferences and settings

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

5. Third-Party Sharing

We do not sell or rent your personal data to third parties. We may share your information only in the following limited circumstances:

Healthcare providers: Where clinically necessary, we may share relevant information with GPs or other healthcare professionals involved in your care
Delivery partners: We share your name and delivery address with our courier service solely to fulfil your medication order
Payment processors: Securely processed payment data is handled by our third-party payment provider under strict contractual obligations
Legal requirements: We may disclose information if required to do so by law or a regulatory authority, including the GPhC

All third parties we work with are required to handle your data securely and in accordance with UK data protection law.

6. Data Retention

We retain patient records for a minimum of 8 years in line with NHS and GPhC guidelines, or longer where required by law. Financial records are kept for 6 years. After the applicable retention period, your data is securely deleted or anonymised.

7. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All data is stored on secure servers and transmitted using encryption.

8. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how we handle your information, please contact us. We aim to respond to all data-related enquiries within 48 hours.

Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

If you are dissatisfied with our response, you have the right to raise your concern with the relevant supervisory authority for data protection in the UK.